Frequently asked questions
Everything you need to know before you start.
What file types do you support? ▾
JPG, PNG, and WEBP up to 25 MB.
How long does an upscale take? ▾
Most images complete in 5–15 seconds depending on the preset and queue.
What's the difference between credit packs and memberships? ▾
Credit packs are one-time purchases for single-image jobs. Memberships add monthly credits, batch uploads, and the task queue.
Can I cancel anytime? ▾
Yes. Memberships are month-to-month and you can cancel from the billing portal.
Do credits expire? ▾
Credit pack credits never expire. Membership credits refresh each billing period.
Is my data private? ▾
Yes. Files are stored encrypted and only you can access them. You can delete files at any time.
Do you offer refunds? ▾
If you're not satisfied with your first purchase, contact us within 7 days.